event faqs

events postponed & shop closed until further notice - online still available

01/

So...what do I do?

Our events are a completely unique shopping experience, but they're easy to get the hang of. On arrival, we'll hand you a big bag for anything which takes your fancy, simply remove the hagers and add to the bag! Unfortunatly we have had to remove fitting rooms at this time, so bring a tape measure along to find a good fit. Once you're ready, head to the tills & our team will weigh your haul - everything is just £15 per kilo! Once youve paid, we'll seal your bag up so you can take your new old clothes home securely. 

Do i need entry tickets?

02/

Entry tickets are £1.50 (unless otherwise specified) which we currently require to be booked online. We're no longer accepting cash or card on the door to reduce contact between customers and our staff. There's no extra fees and no need to print them out, we can simply scan your mobile tickets contact free on the day!

Your online ticket will also function as a check in service for contact tracing purposes, we won't share your data with any other third party, we'll simply contact you if asked to do so by the NHS T&T team.

Under 12s are free and no ticket is required as long as a parent/guardian has a ticket for tracing purposes, or we can provide a QR code to scan for the NHS T&T app. 

is it all in size order?

No, unfortunately! We have such a high turnover of stock and so many customers through our doors it would be a literally impossible task. As an example, there's roughly 1000 dresses on the rail at any one time, we simply couldn't keep it in order if we tried!

Also, some vintage items don't have labels in them so there'd be no size listed, and vintage sizes do differ to the modern equivalent sizes. A vintage size 18 is usually more of a modern size 12, so we advise brining a tape measure along to find a good fit - our staff can offer advice if you need it. 

do you accept card?

Yes! We accept cash & card for all transactions, with no minimum spend. We accept all major cards too - Mastercard, Visa & American Express - plus we also accept contactless payments & Apple Pay.

 

Contactless transactions have a maximum limit of £45 however payments via Apple Pay are unlimited. 

03/

04/

05/

do you stock plus sizes?

Yes! We handpick every single item we sell, meaning we'll buy anything we find which we believe deserves a second lease of life in someones wardrobe, no matter what size it is! With over 6 tonnes of stock per event, it's difficult to say exactly what sizes we have at any one time, but we do tend to stock up to at least a size 22 in general. 

06/

Can I try things on?

Under normal circumstances we do provide fitting rooms however at present we are not permitted to provide them due to Government restrictions. We ask that any garments which need to pass over your head are not tried on at all, and our staff will stop this behaviour if they see it 

 

Clothes which don't need to pass over your head (e.g. coats) may be tried on but PLEASE only do so if you're highly likely to buy it after. We'd much prefer you to bring a tape measure along as opposed to trying items on as this reduces physical contact.  

07/

what does a kilo look like?

The answer is easy - it depends what you buy! For example denim is heavier than silk, so while you'll likly only get one denim jacket for 1kg, you may be able to pick up 7-8 silk blouses for the same price. As a rough average guide, t-shirts tend to weigh around 0.2kg each (£3), shirts tend to weigh around 0.3kg (£4.50), jeans are around 0.6kg (£9) and denim jackets are around 1kg (£15). Don't forget some super heavy items have a maximum price too, such as sheepskin coats or leather jackets which are at most £15, even if they weigh over 1kg 

 

You can read more about our prices here.

what do you stock?

08/

We stock grade A preloved, vintage & retro clothing and accessories, dating from the 1960's onwards including top brands such as Adidas, Nike, Champion, Tommy Hilfiger, Ralph Lauren, Fred Perry etc. Find everything from maxi dresses to denim jackets, branded sportswear to Hawaiian shirts, plus belts, bags, Converse & more. We also have our own laundrette so many items will be in ready to wear condition too! You can find further information on what we stock here.

09/

where do you get everything from?

We handpick our items from several of our global suplliers! We do NOT accept any form of donation and we don't work with charity shops, it's all sourced from second hand clothing suppliers who work to stop clothing ending up in landfill. You can read more about what we do and where we source it all here. 

10/

do i have to spend £15?

No! We price in fractions e.g. half a kilo would be £7.50 and there's no limits to what you can spend. If you just wanted a t-shirt, you'd only pay for the weight of that item. 0.05kg is just 75p so we can always work out the exact price of your haul. 

11/

do i have to use a plastic bag?

Sadly yes, the scale of our events means it would be difficult to track who has paid for their items as they leave the venue - our bags are fully sealed after you've paid which makes it clear to us you're not doing a runner. 

We have invested in fully biodegradable bags which will disappear in up to two years in landfill, reduced to just water, carbon dioxide, biomass & minerals. We have investigated other alternatives such as starch based bags & recycled paper options, but as a small business these options are far too expensive for us to implement just yet. 

 
 
 
 
 
 
 
 
 
 
 

12/

How do i get in touch?

If you still have a quesion or need to contact us, you can use the contact form on this page. Alternatively you can message us on Facebook, Instagram or email us at info@prelovedkilo.com. 

If you wish to help out at an event, please email workforus@prelovedkilo.com, stating the name of the event in the subject field (e.g.Sheffield)