Entry

The following is applicable to all our events unless otherwise stated.

In the interest of safety & security, bag searches may be conducted on entry & exit by our authorised security personnel. This applies to all large handbags, backpacks, suitcases & carriers. Shoplifters will be humiliated and/or prosecuted. Don't steal from small businesses.

By entering the venue, you agree to have your bag searched upon request, alternatively you can choose to leave your bag with our door staff on entry, though you do so entirely at your own risk.

We are not responsible for the loss or damage of any of your personal belongings, including your own personal items of clothing. Please do NOT leave your own items unattended at any point! It's very easy to lose your own items amongst 6 tonnes of clothing, and our customers can easily confuse your coat for one of ours. We are not responsible for any lost items, though we will try to get your items back, please let a member of staff know ASAP and we can put an announcement out. 

We reserve the right to refuse entry or remove anyone at any time for any reason.
 

Clothing must not be taken into the toilets under any circumstances unless permission is granted by a member of our permanent staff, changing rooms are provided for trying items on. Anyone found with any item of clothing in the toilets will be removed from the venue.

 

Violence and harassment will not be tolerated at our events, whether directed at staff or other customers. Anyone found to be unnecessary violent, forceful or behaving in an unacceptable manner will be removed from the venue and refused re-entry.

 

Photography & filming may take place at our events. Contact info@prelovedkilo.com for further information.

Clothing

Preloved Vintage Wholesale Ltd always strive to provide and sell items that are of a satisfactory quality and are fit for purpose.  We have a team that check all items before they are offered for sale.  They’re trained to look out for minor faults and flaws including broken zips, missing buttons, holes, tears & stains, and while we do try our hardest to spot these faults, some may slip through and end up at an event.

 

Any item which is found to be unreasonably damaged should be presented to a member of staff at the event so it can be removed from sale. We strongly encourage all our customers to check their items thoroughly before purchase to eliminate any chance of disappointment when you get home. Remember that the goods are preloved and second hand so allowances must be made for fair wear and tear, some items can be up to 70 years old.

 

If you do find damaged items, please consider whether you could repair it first. We embrace reusing and recycling, so if you think you could pop a button back on or you’d be willing to have a new zip placed, why not give it a second chance!

 

Alternatively, if you do find a damaged item when you get home, please get in touch with us ASAP – either drop us a Facebook message or email info@prelovedkilo.com. Please include which event you attended & any photos of the fault. We’ll work to resolve the issue as best we can, any request for a refund must be made within 30 days of purchase.

While we try to remove any obvious counterfeit branded items, our teams primary focus is to ensure items are in reasonable condition & fit for sale, and as such we're unable to guarantee authenticity on branded items. Please inspect items thoroughly at the event and use your own judgment as to whether an item is authentic or not, we are not responsible for any items deemed to be counterfeit. If you suspect an item is not authentic, please bring this to the attention of our staff who will remove the item for further inspection. 

Weighing

All our scales are Class III trade approved, and we’re in regular contact with trading standards to ensure our business practices are honest & fair. We weigh in 0.05kg increments, any single item weighing under 0.05kg and purchased on its own can be weighed and priced in 0.01kg increments.

 

We have scales at the venue for customer use so you can check the weight as you shop. These scales, although trade approved, are to be used as a guide only. Only a trained member of staff can give an accurate scale reading. If you have any queries or discrepancies over the weight or price of your items, they need to be brought to our attention at the venue.

 

Receipts can be provided upon request for both cash & card transactions.

Fixed price items

Certain items have a maximum fixed price. This means they either have a fixed flat price or we only charge the weight up to a certain maximum price. These items are as follows:

  • Sheepskin coats, wax jackets, faux fur & leather jackets are only charged by weight up to a maximum of 1kg/£15.

  • Mens & Ladies knee length/long Winter coats are only charged by weight up to a maximum of 1kg/£15.

  • Handbags, sports bags, holdalls & briefcases are only charged by weight up to a maximum of 0.65kg/£10.

  • Belts are a fixed rate of £1 each.

  • Shoes are a fixed rate of £5 a pair.

 

Our staff will try their best to spot any maximum/fixed price items in your bag but It is your responsibility to notify our staff of these items when you pay in order for us to give you the discounted price. 

 

The fixed price rails are clearly identified at every venue, there will be a sign on the rail stating the maximum price for the items on that rail. If you have any queries about whether an item has a maximum price or not, please speak to one of our trained staff members who can help.

Tickets

We have several ticket options: Bundles, Advance Kilos, free entry tickets & standard £1.50 entry tickets. Under 12s are free and no ticket is needed. Disabled customers are also entitled to bring one assistant/carer with them for free.

 

No advance entry ticket is needed, you can simply pay on the door on the day, though it is CASH ONLY.

We only use Eventbrite & Skiddle as our official online ticket retailers.

 

Bundle Terms

  • Bundle tickets include entry queue jump. This is NOT early access, you can simply bypass the general entry queue from the standard opening time.

  • Maximum 2 per person.

  • If you arrive before, or at, the standard opening time, there may be a smaller Bundle queue. Please join this queue, as we will scan your tickets first ensuring you priority entry into the venue.

  • If you arrive at any point after standard opening time, you can skip any entry queues and head straight into the venue, simply show the door staff your Bundle ticket.

  • Present your Bundle ticket on entry – a Bundle wristband & hand stamp will be issued, the entry fee is included in the price.

  • Bundle tickets include x1 kilo to spend. You can pick out 1kg of clothes with nothing additional to pay on the day.

  • Simply show the VIP wristband to a member of till staff when you’re ready and you’ll be served next – no queueing necessary!

  • It is your responsibility to ensure you skip the entry & till queues.

  • If you pick out more than 1kg of clothes, you’ll be charged at our normal rate of £15 per kilo (unless you have purchased additional £12 Advance Kilo tickets which you can then redeem.)

  • NO CHANGE, REFUNDS OR DIFFERENCE GIVEN if you do not pick out your included 1kg of clothes.

  • Only redeemable at the event & date stated on the ticket.

  • The booking fee is included in the price.

  • Only available for purchase in advance online up to 9:45am on the day of the event, unless they sell out prior.

 

Advance Kilo Terms

  • Advance Kilo tickets do NOT include your entry fee: this must be purchased separately either online or on the day.

  • Maximum 5 per person.

  • Present all your Advance Kilo tickets at the till point.

  • Advance Kilo tickets CAN be used in conjunction with a Bundle ticket.

  • One Advance Kilo ticket includes x1 kilo to spend (e.g. two tickets means you can pick out 2kg of clothes etc.)

  • Simply show your ticket(s) at the till to redeem. Your ticket will be scanned once you have redeemed your kilo(s).

  • If you spend over your Advance Kilo value, you’ll be charged at our normal rate of £15 per kilo.

  • NO CHANGE, REFUNDS OR DIFFERENCE GIVEN if you do not pick out your included kilo(s) of clothes.

  • Only redeemable on the event & date stated on the ticket.

  • The booking fee is included in the price.

  • Only available for purchase in advance online up to 9:45am on the day of the event, unless they sell out prior.

 

Free entry Terms

  • Simply show your ticket(s) on your phone for free entry!

  • Each free entry ticket grants free entry for one person only.

 

£1.50 Ticket Terms

  • Available to purchase in advance online and up until 3pm on the day of the event.

  • Can be purchased on the door on the day, though this option is CASH only.

  • No refunds to be issued on unredeemed tickets.

© 2020 Preloved Vintage Wholesale Ltd All rights reserved.