up to Weight
Shipping is calculated automatically based on weight and a fixed rate is applied. All orders are sent via DPD next day delivery with full tracking information automatically provided by text and/or email.
We aim to dispatch individual item orders within 3 working days, and wholesale orders within 10 working days. We'll send all items in an order at the same time to minimise the number of shipments required.
Please note that if you're ordering to an offshore location such as the Channel Islands or Northern Ireland, or if you're ordering right up to the Scottish Highlands, deliveries may take a little extra time to reach you.
Free collections are possible, or you can arrange your own courier if you prefer. We'll email you once your order is available to collect. We'll be open from 8am - 4pm Monday - Friday for collections. To collect your order, simply choose the 'Collect from preloved HQ' shipping option at checkout. If you need box dimensions/weights, please email us and we can provide further details on how we packed your order.
Please collect from the following address:
Penny Hill Lane
Unfortunately we can only ship to UK addresses, however you're welcome to arrange your own courier for international shipping. Simply select the 'Collect from Preloved HQ' option when paying and follow the arranging own courier instructions above.
We're not responsible for any additional fees or charges that may be incurred for any order shipped abroad. Any customs documents or shipping labels must be provided to us as we are unable to arrange this on your behalf, please email them to email@example.com along with your order number and we'll be happy to print them out and attach them to your order.
You'll receive an email confirming your order has dispatched, if you haven't received this just yet please hang fire as we may still be preparing your box. At the moment most orders are dispatched within 10 working days from your order being placed, though if you have a large wholesale order, or if you order during a sale/promotional period then orders may take a little longer to process.
If we have any issues or face further delays we will get in touch to give you an update and detail any options regarding your order.
All our items are picked fresh from our delivery and then washed to order, so rest assured while your box may take a little longer to be sent off, it's purely because we're ensuring quality and standards are maintained for everyone.